Solving the Challenges of Unsafe Behavior in the Retail Workplace

A basic requirement as a merchandiser, accidentlifting at the same time, reaching for objects
prevention is the responsibility of a store ownerinstead of using a ladder, bending and
who is expected to assist management in anyoverextending, and lifting cartons that are too
unsafe behavior as outlined by the company'sheavy.
established safety regulations and procedures.Consider the following techniques for proper lifting:
Employees should never be expected to work in1. Stand close to the object that you are lifting
an unsafe environment.and plant both feet firmly on the floor. Point your
And while most people blame accidents on unsafetoes out.
conditions, most accidents are caused by unsafe2. Squat down close to the object with your back
behaviors and the best way to eliminate accidentsstraight, knees bent and stomach muscles tight.
is to avoid unsafe practices.3. Grip the object firmly with both hands, not just
To begin, housekeeping is a continuous processyour fingers.
needed to keep the workplace free of debris and4. Stand up slowly, keeping your back straight and
other hazards. Periodic inspections should beletting your legs do the lifting.
performed to review housekeeping practices and5. Avoid bending from the waist. Keep your knees
identify workplace hazards. Some housekeepingbent and back straight when lifting from the
tips are:ground.
1. Keep work areas clean and orderly. While6. Reverse the above procedures to put the load
working, employees should keep aisles open todown.
customers.7. Never jump. A jump from a short height, such
2. Store tools, equipment and supplies in theiras the back of a trailer or loading dock, can cause
proper place. When box cutters or safety knivesserious injury.
are not in use, the blade must be kept in theProtecting yourself from the potential hazards of
closed position, locked with the guard in place.your work environment can be achieved by using
3. Wipe spills up from the floor immediately. Notifypersonal protective equipment (PPE) while working
a supervisor if additional help is needed.in your merchandising position. For instance, while
4. Do not stack totes more than four high. Useworking with chemicals, always read the container
dollies or flat-tops to transport heavier totes oflabel. Even small spills in the retail environment can
more than one at a time.lead to harmful human exposure. For those who
In the retail business, some of the more commonare unloading, handling or assembling any
accidents include falling on a slippery surface orheavy-duty fixtures, gloves should always be
stairs, lifting injuries, sprains and strains, andworn, as well as when working with refrigerated
cutting injuries as a result of the incorrect use offrozen food products.
box cutters.The incorrect use of box cutters not only
Slips, trips and falls are among the most seriousaccounts for personal safety, but also damaged
accidents that occur in a retail environment. It'sor unsaleable goods. Employees might consider
important, therefore, to wear proper shoes thatwearing gloves when using box cutters. Use
enable you to move comfortably and maintainone-sided blades with safety handles. Sharp blades
firm footing. Make sure the soles of your shoesshould be stored in a safe manner when not in
are designed for the surface you are working on.use and employees should never leave a sharp
The wrong type of sole can actually add to theblade unattended on the sales floor.
hazards you face on the job. If you see a spill,Unsafe behavior in the retail workplace depends
make sure it is cleaned up immediately. If you failon correct training and diligence. To avoid injury to
to clean the spill up or notify someone that theyourself or damage to merchandise, follow these
spill exists, someone else may slip and fall. Alwayssimple instructions:
keep aisles and doorways clear of boxes, product,1. Place the box on the floor, setting it at such an
fixtures, and tools.angle that you will not be pulling the box cutter
Improper lifting is the greatest single cause oftoward you. Make sure that the line of tape is
back pain and injury. It's very important thathorizontal, not vertical, in relation to you.
merchandisers learn and practice good lifting2. Place your hand on the opposite side of the
techniques. If you think you need help lifting, don'tbox.
hesitate to ask. Some common mistakes3. Make a series of small, smooth cuts rather than
employees make when lifting include twisting andcutting straight across all at once.